Tilia Foundation is a leading complex long‑term care provider in Bern. Join a supportive team focused on quality care and a positive work environment. We are looking for a service‑oriented, communicative, and technically skilled IT Support Engineer (70 %) to work in our Ostermundigen office from 1 November 2026. The role involves competently supporting our IT users and actively shaping the quality of our IT services.
Tasks
Receiving, analysing, and processing faults in 1st and 2nd level support (phone, remote, and on‑site assignments)
Coordination with the 2nd level support of Dedica as well as external suppliers and partners
Application support for clinical and operational applications in close collaboration with the respective application experts
Function as SPoC: prioritisation, triage, and coordination of incidents and service requests
Installation, configuration, and maintenance of PC workstations, peripheral devices, and mobile devices
Analysis and resolution of complex technical issues
Creation and maintenance of documentation, instructions, and knowledge articles
Management of users and permissions in Active Directory as well as in file services
Proactive identification of optimisation potentials for the continuous improvement of our IT services
Requirements
Completed IT apprenticeship EFZ or several years of professional experience as a committed IT supporter – ideally with insights into healthcare
Sound knowledge of Microsoft infrastructure, especially Active Directory and basic services
Strong analytical skills, structured working method, and enjoyment of solution‑oriented action
High service orientation, team spirit, and the ability to remain calm and professional even in demanding situations
Benefits
Diverse tasks in a rewarding environment
Careful introduction to your area of responsibility
Attractive training and further education opportunities
Occupational health management as well as attractive benefits in the tilia health pass
Modern and progressive employment conditions
#J-18808-Ljbffr