We're looking for two motivated ITSM Service Desk Specialists for one of our clients (all levels).What You'll DoAct as a go-to contact for internal users, resolving technical issues and service requestsOwn and improve ticketing workflows using a modern ITSM platform (Jira Service Management)Take part in user account and permission management across Microsoft 365 and other platformsConfigure and deploy workstations, devices, and IT tools for employees and healthcare staffCollaborate with IT peers to ensure consistent service delivery and knowledge sharingContribute to documentation and help build a more efficient support environmentMonitor service metrics and support efforts to optimize IT processes over timeParticipate in ongoing projects that shape the future of IT within the organizationWhat You BringTraining or education in IT (apprenticeship, degree, or equivalent experience)Certifications such as ITIL or Microsoft 365 are an advantageExperience with ITSM platforms (ideally Jira Service Management)Confident working with Windows and Linux systems, Microsoft 365, MS Teams, CitrixFamiliar with supporting Windows clients, iOS, and Android devicesA proactive, service-oriented attitude and strong communication skillsWillingness to support users both remotely and onsite (occasional travel and on-call)LanguagesFluent French (required)German or Italian (a strong plus)English (working proficiency)