Introduction
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
About the job: At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user-centered development.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
Responsibilities
* Drive the goal for operational excellence across UX teams to deliver the trust-building and counsel across projects, while driving collaborative relationships with stakeholders across program work.
* Develop program roadmaps and establish user-centered project goals in line with goals.
* Advocate for the establishment of UX metrics that drive a culture of user-centered development across program work.
* Be accountable for identifying opportunities, scoping, planning, executing workflows, and ensuring quality deliverables for multiple programs.
* Drive cross-organizational alignment on UX and partner team structure, priorities, and overall progress towards Objectives and Key Results (OKRs).
Requirements
* Bachelor's degree or equivalent practical experience.
* 8 years of experience in managing and scaling UX related programs.
* 8 years of experience with managing operational efforts across organizations.
* Experience with UX disciplines and user-centered development tools and methodologies.
* Experience in analyzing data and leveraging insights to develop solutions.
* Experience with the velocity of teams, products, and systems.
Preferred Qualifications
* Experience with the product development lifecycle.
* Experience with an ambiguous environment with the ability to frame problems and apply thought leadership to define solutions.
* Knowledge of technology trends and issues.
* Ability to communicate concepts across different audiences and levels of the organization.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
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