Customer Support Engineer iCER
Responsibilities:
1. Supporting Customer Support Manager iCER for project execution and follow-up
2. Supporting the post development of WinGD DF technology with strong focus on exhaust gas recirculation (iCER system).
3. Support in defining short term and mid-term design improvements, changes to yard installation documents, engine drawings and manuals in close cooperation with our customers and suppliers.
4. Provide instructions to our global operation support team and derive operation guidelines for the ships crews - upon request / aligned with customer support manager iCER.
5. Ensure timely and consistent communication towards stakeholders
6. Support and/ or moderation of customer / supplier meetings
7. Follow up / implement reliability measures / upgrade projects for iCER engines at shipyards and in operation, in close cooperation with other departments in WinGD.
Qualifications & Experience:
8. Process engineer or marine engineer or other engineering degree
9. Sound Knowledge of: Engine technology and ship’s auxiliary systems (experience with WinGD X-DF engines of advantage) Exhaust treatment systems and related subsystems (Scrubber, SCR, Water treatment systems
10. Ability to assess engine auxiliary systems and processes, take measurements, interpret data and identify trends for auxiliary system improvements
11. Good understanding of process control systems like PLCs and SCADA
12. Proven work experience in process engineering, process troubleshooting and maintenance of advantage
Requirements:
13. MSc or BSc degree
14. Willingness to travel worldwide to and on ships
15. Knowledge of cooperation with internal and external partners
16. Pro-active and self-driven personality
17. 2S product and exhaust gas treatment knowledge of advantage
18. Fluent in English (written / verbal)
Our offer:
19. An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
20. A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
21. Award winning and extraordinary products
22. Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
23. Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
24. In-house technology training and professional development opportunities