Job Description
We are seeking a highly experienced Payment Operations Specialist to join our team and ensure the seamless execution, monitoring, and improvement of domestic and international payment processes. The ideal candidate brings strong operational expertise, a deep understanding of compliance and risk, and a proactive mindset geared toward continuous improvement.
Key Responsibilities
1. Operational Execution
* Ensure the accurate and timely processing of domestic and international payments.
* Investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
* Monitor and prioritize operational emails related to daily activities.
* Adhere strictly to internal procedures and processing deadlines.
2. Monitoring & Reporting
* Produce regular (weekly/monthly) reports on project progress and operational incidents.
* Actively contribute to team meetings and promote effective communication within the team.
3. Project Management & Continuous Improvement
* Support the implementation of new tools and the evolution of existing processes.
* Identify opportunities for automation, process optimization, and risk mitigation.
* Collaborate closely with IT, Finance, Compliance, and Internal Control teams.
4. Risk & Compliance Management
* Identify and assess operational risks related to payment flows.
* Implement or strengthen first-level controls to ensure secure transaction processing.
* Contribute to ensuring compliance with regulatory and internal policy requirements.
5. Team Support & Knowledge Sharing
* Provide training and guidance to team members as needed.
* Act as the operational point of contact in the manager’s absence or on designated topics.
* Ensure the proper execution of administrative follow-ups, including reconciliations, dispute handling, and case tracking
Qualifications
* Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
* Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS).
* Solid knowledge of compliance, operational risk, and service quality standards.
* Highly organized with a strong sense of ownership, analytical thinking, and problem-solving skills.
* Excellent interpersonal and communication skills.
* Fluent in English (minimum B2); French and/or German is a plus.
Additional Information
SQ1