About the Role
Job Description:
We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our users.
* Provide tiered technical support for various IT-related requests.
* Configure and maintain computer systems, networks, and peripheral devices.
* Diagnose and resolve hardware and software problems efficiently.
* Monitor system logs to identify patterns and address underlying issues.
* Document support cases and ensure timely follow-ups.
* Support users with application and desktop issues, both onsite and remotely.
* Assist with system security and governance initiatives.
* Manage user accounts, including setup, updates, and deactivations.
* Foster positive working relationships with end-users and colleagues.
* Communicate effectively with users to understand, replicate, and resolve issues via phone or remote access.
* Participate in ongoing training and development to stay updated on new technologies.
* Conduct regular maintenance and system checks as needed.
Requirements:
To succeed in this role, you should have:
* A degree in IT, computer science, or related discipline.
* Certifications in IT-related areas (e.g., Microsoft, Cisco).
* Proven experience in a technical support or helpdesk role.
* Familiarity with various operating systems, hardware setups, and network configurations.
* Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
* Familiarity with mobile device management and video conferencing tools.
Benefits:
This role offers:
* International exposure.
* A competitive package.
* A motivating work environment.
* A broad set of responsibilities.
What We Offer:
In addition to a competitive salary, we offer a range of benefits to support your career and well-being.