Fusalp is looking for an Assistant Store Manager for it's Zurich Store.
Reporting directly to the Store Manager, you will join a dynamic and detail-oriented team where every member is versatile and committed.
Your Main Responsibilities:
* Drive sales and support the team – Take on a supervisory role and guide the team while leading by example on the shop floor.
* Assist with administrative tasks (scheduling, reporting, team briefs, stock management, and cash register operations).
Your Day-to-Day Missions:
* Welcome and advise both local and international customers.
* Present the collections with impeccable, personalized service.
* Master the art of upselling while highlighting the brand’s unique craftsmanship.
* Provide top-quality after-sales service to foster customer loyalty.
* Demonstrate a sharp sense of performance and attention to detail.
* Support all tasks related to sales operations.
* Stay focused on delivering excellent performance, guided by clear KPIs, in a fast-paced, competitive environment.
* (Opening/closing procedures, customer orders, after-sales service, store cleanliness, unpacking, labeling, inventory, etc.)
* Meet or exceed individual sales targets, as well as those set for the department and store.
* Achieve your KPI goals.
* Apply CRM procedures to grow the store’s client database.
* Adhere to the store’s security protocols (theft and loss prevention).