Overview
Lucca Software specializes in delivering HRIS solutions designed to streamline and simplify Human Resources management for organizations of all sizes. Today, more than 10,000 companies across over 140 countries rely on our tools. We focus on intuitive interface design and user experience to ensure our solutions are functional and enjoyable to use. In Switzerland, our client portfolio includes notable names such as Columbia Sportswear, L’Occitane en Provence, Hansgrohe, Eurovision, ISO, Kepler Cheuvreux, among others. Lucca is expanding globally and the English level required for this role is C2.
Job title and team: HR Consultant & Project Manager, joining the Customer Success team (currently 7 people) and reporting to the CS Manager in Switzerland. As one of the first members of our Switzerland team, you will be a cornerstone of this new adventure.
Location: Canton of Geneva.
Purpose of the job
* Onboarding and implementing new customers in Switzerland.
* Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
* Localize by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.
* Contribute to our goal of becoming a major player in the Swiss market by 2025.
Details of the tasks
Your missions will evolve as you gain seniority, but the main responsibilities include:
* Customer onboarding (project management and implementation)
* Satisfy a wide variety of customers in often complex and high-stakes deployments (SME and Large Accounts).
* Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
* Ensure that the deployment is completed on time and on budget as stipulated in the contract.
* Gather the customer's initial needs and suggest an appropriate response.
* Adapt our software to the customer’s local context in Switzerland.
* Train the administrators to use our software with total autonomy.
* Ensure the Go-live and the follow-up during the first weeks of use.
* Demonstrate flexibility and agility throughout the implementation in case of unforeseen circumstances.
* Follow-up of Key Accounts (support, account management)
* Keep a close eye on the satisfaction of your most important customers.
* Support these customers in case of level 2 issues.
* Carry out post-implementation check-ups.
* Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to Swiss customers (lead generation).
* Be proactive in presenting new products that may address a customer's past issues.
* Contribution to localization and continuous improvement of the CS activity in Lucca, Switzerland.
* Participate in cross-functional side projects.
* Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
* Work with Lucca Business Units (Sales, Marketing, Product, etc.) and contribute to continuous improvement of the business in Switzerland.
* Follow and participate in projects from the pre-sales phase, supporting the sales team.
* Demonstrate autonomy and initiative in our agile mode of operation.
Preferred Experience
* 1 year of prior experience managing complex projects.
* Willingness to be a key player in growing the Swiss market.
* Dynamic work environment with varied missions requiring versatility and organization.
* Comfortable working with local businesses and key accounts (C-Level).
* Proficiency in French and English; knowledge of German is an advantage.
* Clear and structured oral and written communication.
* Taste for human contact and pedagogy.
* Aptitude for solving practical and sometimes technical problems.
* A sense of service and a taste for things well done.
* Proficiency in Salesforce is an asset.
* Familiarity with web technologies is a plus; training is provided if not.
Selection process
1. Step 1: Screening interview with HR (30')
2. Step 2: Interview with the Customer Success Manager (60')
3. Stage 3: Interview with the Customer Success Manager and the Country Manager (60')
4. Step 4: Final Talk (45')
Benefits and culture
* 100% of the LPP is covered by Lucca.
* One global seminar per year.
* Other benefits: luncheon vouchers and discounts (Swibeco).
Other cultural notes: wages are fully transparent at Lucca. Team comes first with a collective bonus based on yearly growth targets. After 3 years, employees can define their salary at a committee. Offers are open to employees with RHWS status.
Remote work possibilities and ambitious career paths with internal mobility opportunities and Erasmus between departments are available in a human-sized company that encourages initiative and innovation.
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