In this role you will be responsible for order processing, in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management. Your Responsibilities: International service center support, including oral and written communication in English and German (ideally also in other foreign languages), German is a must requirement Technical and commercial order processing in the IT processing system (SAP) Preparation and follow-up of quotations Processing of e-business transactions (purchase orders, order confirmations, and invoices) Organization and coordination with logistics and workshop regarding the completion of materials to be delivered Creation of export and transit documents in the electronic customs processing system (SAP GTS) Provision of shipping documents and assignment of transport orders to freight forwarders Invoicing of shipments and creation of credit/debit notes Monitoring of accounts receivable and supporting accounting with dunning processes Handling of letters of credit in cooperation with the finance department Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.) Organization and monitoring of return shipments Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.) Ensuring continuous process improvement On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability Your Background: Commercial or technical apprenticeship with additional training in a commercial field Several years of professional experience Interest in technology, particularly in turbochargers Fluent English and German Good Knowledge of SAP (SD-Module) and MS-Office Excellent planning and organizational skills Sense of responsibility and commitment Communication skills and customer orientation Flexibility and ability to work in a team Willing to perform emergency service according to the operation schedule Your Benefits: Canteen Childcare Modern office, smart working Flexible working model Attractive holiday plan Employee assistance program We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website. Accelleron Data Privacy Statement: Family Group: Marketing, Sales, Product Management jidf1d45c4a jit1044a jiy25a