Ph3Description /h3 pAs one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. /p pWe understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. /p pAs Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. /p h3Key responsibilities include: /h3 h3bMaximise profit: /b /h3 ul liPlay an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. /li liFocus on delivering great availability and cost controls through excellent processes. /li liCreate a culture of "sell a £, save a £" to maximise store sales and profit. /li liDeliver on all agreed KPIs. /li /ul h3bEngage, develop retain great people: /b /h3 ul liSupport the Store Manager with Talking Shop and work well with the Talking Shop representative. /li liDrive team engagement by communicating effectively and showing appreciation and respect for every team member. /li liFoster an inclusive culture where everyone can be their best at work. /li liTake a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. /li liManage the team effectively using performance processes and continuous conversations. /li /ul h3bDoing the right processes and doing them right: /b /h3 ul liEnsure a store walk is completed daily to focus on what the customer sees and take relevant action. /li liRole model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. /li liEnsure all cash handling and security policies and processes are fully implemented in the store. /li liDeliver the best digital service by implementing all "One Best Way" processes in the store through the team. /li liEnsure legal compliance across all areas to minimise any risk to the business. /li liImplement all health and safety policies and processes fully in the store, keeping teams and customers safe. /li /ul h3bLeadership: /b /h3 ul liLead by example to get the best from the team and provide the best service to customers. /li liBe approachable and respectful to customers and colleagues. /li liWork together with enthusiasm and take action to reduce waste. /li liShow consideration for the business and its people. /li liTake full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence. /li liCommunicate effectively, having regular conversations and listening to understand. /li liPlan in advance, prioritising key tasks and activities. /li liSet the pace of the team by being hands‑on to deliver a great store. /li liSolve problems by making the right decisions for the store. /li liCoach the team by asking the right questions to drive performance and help them be their best. /li liDelegate tasks at the right time to the right colleagues. /li liMotivate the team to deliver consistent operational standards. /li /ul h3bRequired skills experience: /b /h3 ul liProven experience in a retail management role. /li liStrong leadership and team management skills. /li liExcellent communication and interpersonal skills. /li liAbility to work in a fast‑paced environment and manage priorities. /li liCustomer‑focused with a passion for delivering outstanding service. /li liStrong problem‑solving and decision‑making abilities. /li liFlexibility to work across different stores. /li /ul h3bWhat We Offer: /b /h3 ul li15% discount in all Iceland and The Food Warehouse stores. /li li33 days holiday (including Bank Holidays). /li liChristmas vouchers – increasing with length of service. /li liRefer a Friend scheme. /li liChristmas saving schemes. /li liLong service awards. /li liOption to join a healthcare plan. /li liGrocery Aid for free and confidential financial, emotional and practical support. /li liClear career pathways with opportunities for development and progression. /li liA supportive and inclusive work environment. /li /ul pbApply now to join the team and start your Iceland story! /b /p /p #J-18808-Ljbffr