Location: Haag, St. Gallen, CH
Employment Type: Permanent
Your Role
Key Account Supply Chain Manager – customer‑facing supply chain expert managing relationships with key accounts and supporting global account strategies. Primary interface for operational supply‑chain topics, ensuring flawless execution, high performance and continuous improvement.
Responsibilities
* Act as the main point of contact for customers on operational supply‑chain topics.
* Ensure execution of defined supply‑chain strategies across all product lines.
* Support the Global Account Supply‑Chain Manager (GASCM) with analysis, scenario modelling and business reviews.
Performance Monitoring & Reporting
* Create, manage and analyse KPIs such as On‑Time Delivery, Lead Time, Inventory, Forecast Accuracy.
* Provide performance insights and track improvement actions.
* Monitor supply‑chain performance via control tower tools to identify risks and opportunities.
Operational Alignment & Coordination
* Orchestrate internal supply‑chain functions (planning, logistics, operations) to meet customer needs.
* Analyse demand fluctuations and proactively manage shortages.
* Collaborate cross‑functionally with Sales, Product Management, Finance and Operations.
Agreement Management & Continuous Improvement
* Manage and execute supply‑chain agreements such as consignment or stocking programmes.
* Drive continuous improvement initiatives with customers and internal teams.
* Support tactical coordination of new product introductions (NPI).
Escalation Management
* Act as the first point of escalation for operational supply‑chain issues.
* Drive quick resolution of delivery delays or allocation conflicts.
* Escalate strategic or systemic risks with clear analysis and proposed solutions.
Your Profile
* Bachelor’s degree in Supply Chain Management, Engineering, Business Administration or a similar field.
* 3‑5 years of experience in supply‑chain, demand planning or customer service within a global organisation (high‑tech or semiconductor industry preferred).
* Strong analytical and problem‑solving skills with proven execution capability.
* Advanced Excel skills (mandatory) and experience with data visualisation tools such as Power BI.
* Experience with ERP systems, preferably MS Dynamics 365 (F&O).
* Solid understanding of end‑to‑end supply‑chain processes.
* Excellent communication and collaboration skills in an international environment.
* Highly customer‑focused, proactive and detail‑oriented.
* Fluent in English; German is a strong advantage.
What We Offer
* A dynamic and international work environment.
* Close collaboration with global key accounts.
* Opportunities for professional growth in supply‑chain and account management.
* A role with high visibility and impact on business performance.
Our Commitment to Inclusion, Fairness and Equal Opportunities
We believe in meaningful careers, continuous learning and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. All reports are handled with strict confidentiality in accordance with our Code of Conduct.
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