Main Information:
* Location: Basel, Switzerland
* Start Date: ASAP (Latest: July 2025)
* Workload: 100%
* Contract Duration: 12 + 12 months (extension possible)
Why This Role?
* Work in a fast-paced IT environment supporting IAM solutions
* Provide VIP and senior management IT support
* Collaborate with cross-functional IT teams and security specialists
* Gain hands-on experience with Active Directory, SailPoint & Microsoft
* Contribute to knowledge-sharing and ITIL-compliant service delivery
Key Responsibilities:
* Deliver 2nd-level IT support, including IAM request management and administration
* Monitor & report SLAs, analyze incident trends, and drive problem management improvements
* Collaborate with IT and Security teams to maintain effective ITIL-based processes
* Provide VIP/Senior Management support and assist with high-level meetings
* Manage virtual meeting support, mobile device configuration, and incident monitoring
* Ensure smooth on-call and on-site support when required
What You Need to Succeed:
* Proven experience in IAM support & administration
* Strong understanding of incident & request management processes.
* Knowledge of ITIL best practices and SLA monitoring
* Experience working with Active Directory, SailPoint & Microsoft Entra ID
* Strong communication and problem-solving skills
* Willingness to provide on-call and after-hours support as needed
* Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.
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