Main Information: Location: Basel, Switzerland
Start Date: ASAP (Latest: July 2025)
Workload: 100%
Contract Duration: 12 + 12 months (extension possible)
Why This Role? Work in a fast-paced IT environment supporting IAM solutions
Provide VIP and senior management IT support
Collaborate with cross-functional IT teams and security specialists
Gain hands-on experience with Active Directory, SailPoint & Microsoft
Contribute to knowledge-sharing and ITIL-compliant service delivery
Key Responsibilities: Deliver 2nd-level IT support, including IAM request management and administration
Monitor & report SLAs, analyze incident trends, and drive problem management improvements
Collaborate with IT and Security teams to maintain effective ITIL-based processes
Provide VIP/Senior Management support and assist with high-level meetings
Manage virtual meeting support, mobile device configuration, and incident monitoring
Ensure smooth on-call and on-site support when required
What You Need to Succeed: Proven experience in IAM support & administration
Strong understanding of incident & request management processes .
Knowledge of ITIL best practices and SLA monitoring
Experience working with Active Directory, SailPoint & Microsoft Entra ID
Strong communication and problem-solving skills
Willingness to provide on-call and after-hours support as needed
Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.
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