Welcome to Xelon – where technology meets innovation and customer centricity.
As we continue to expand, we are looking for a customer-focused and tech-savvy Account Manager to join our team.
In this role, you will be the key link between our customers and our technical teams, ensuring long-term partnerships and outstanding customer satisfaction.
At Xelon, we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. From IaaS to SaaS, our platform powers workloads in regulated industries like technology, finance, insurance, and public services. Our solutions - Xelon Cloud, Xelon Secure+ and Xelon HQ combine reliability, automation, sovereignty, and simplicity in one ecosystem.
We are on a mission to become the #1 Swiss Cloud Enabler, and we are growing a team of people who want to shape the future of cloud infrastructure and software operations.
Tasks
Your role and your responsibilities
The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.
Specifically, you will:
Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
Serve as the primary point of contact for customer inquiries and requests;
Build strong, long-term relationships with key stakeholders on the customer side;
Identify upselling and cross-selling opportunities to maximize customer lifetime value;
Own the sales cycle for ne