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This Position reports to:
Service Team Leader
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your skill in customer service by ensuring customer retention through delivering high-quality customer experience
The work model for the role is: #LI-Hybrid
You will be mainly responsible for
* Provide hardware support through ticketing system, via phone or Email. In addition to that, support partners and subsidiaries through the 24x7 rotation Diagnostic Centre tasks.
* Elaborate complex UPS (Uninterruptable Power Supply ) system analysis and document it adequately for interested stakeholders.
* Occasional travelling to direct customers, partners and ABB subsidiaries to support complex installation, audit service operations and grow the competencies of local teams. Furthermore, interact with other departments, such as Quality and R&D, to address product issues and carry-on continuous product improvement.
* Provide training on UPS products for customers & UPS service engineers whereas required.
Qualifications for the role
* Bachelor's degree in electrical/electronic engineering or higher study degree, ideally with UPS or technical aftersales support experience.
* Proficient in both verbal and written communication in English (B2 or higher) and Italian.
Knowledge of any other European language is welcome.
* Ability to write technical documents, reports, and procedures for field support.
* Good familiarity with MS Office package.
* A qualified candidate is organized and methodical, with prominent level of technical proficiency and effective interpersonal skills.
* Willingness to engage directly with clients and teams worldwide—travel commitment up to 15%.
Some benefits
* Flexible working hours
* Hybrid working
* ABB - SWIBECO benefits
* More interesting ABB benefits
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
This recruitment process is led by Peter Reinhardt, Talent Acquisition Partner at ABB Switzerland.
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