Job ID: Date posted: 04/06/ Who you are We believe your backpack consists of: Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Passion for meeting customers, finding solutions and common understanding Extensive knowledge of policies and regulations connected to after sales Expert knowledge of the IKEA products and services with special focus on complex range areas Ability to understand customer needs and to offer relevant solutions that build customer satisfaction Strong knowledge of general remote customer behavior across channels as well as of remote customer engagement Strong ability to handle conflicts, and de-escalate potential conflicts, in a thorough, careful and trustworthy way Detail conscious and ability to understand complex products as well as local regulations and policies as well as the logic behind them Very strong communication skills and ability to deliver messages in a trustworthy, customer friendly and clear way General knowledge of how personal performance is measured and how it contributes to the business goals Passion for home furnishing and people's life at home Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels Strong knowledge about relevant Ingka processes, systems and tools High level of data/computer proficiency Motivated by sharing and living the IKEA culture and values Energized by acquiring deep and detailed knowledge in a certain area of expertise Energized by providing great customer service and reaching individual as well as team goal Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment Enjoy working in a team with common goals in a sharing and open culture Ability to work with others in a team and open to exchange of knowledge and insights Ability to work with modern tools and syst