Overview
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Established in 2004, Mercuria is one of the leading integrated energy and commodity trading companies in the world. We bring energy markets together to support the needs of today by trading, structuring finance, and investing into strategic assets, while generating more than $110 billion in turnover.
Our operations span over 50 countries on 5 continents, including all the major energy hubs. We trade physical oil, energy products, environmental products and other commodities from Geneva, London, Singapore, Shanghai, Beijing, Dubai, Houston, Calgary and Greenwich (CT).
We are committed to advancing the transition to a more sustainable, affordable and reliable energy system for tomorrow. Over 50% of our assets are in low carbon & energy transition sectors - providing a strong platform to trade these new markets and support decarbonization.
In 2023, we established Silvania, a $500 million fund, investing into restoration and protection of nature and biodiversity globally and in support of the Paris Agreement goals & UN 30x30 biodiversity initiative. This new asset class supports nature protection and provides sustainable financial returns.
The role
This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.
We are looking for a hands-on technologist with exposure in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems.
The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.
This role will report into the Global Head of Application Support working on different business systems critical for the trading life cycle
Key responsibilities
* Leadership & Team Management
* Lead and mentor a team of APECT support engineers across multiple geographies.
* Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
* Foster a culture of collaboration, accountability, and continuous improvement.
* Operational Oversight
* Oversee Aspect ETRM support operations, ensuring SLAs are met and critical trading processes are uninterrupted.
* Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
* Own the coordination of daily SOD/EOD checks and incident response planning.
* Maintain shift/ROTA schedules and ensure 24x7 support coverage as needed.
* Support of all modules of ASPECT system and upstream/downstream interfaces.
* Monitor application availability and report issues pro-actively.
* Stakeholder Engagement
* Serve as the key liaison between business users (traders, schedulers, back-office) and the technology team.
* Build strong relationships with vendor (Aspect) and internal stakeholders to manage escalations, upgrades, and roadmap planning.
* Drive proactive communication and transparency with senior management on support KPIs and issue trends.
* Strategic Responsibilities
* Identify and drive process improvements, automation opportunities, and system enhancements.
* Contribute to planning and testing for patches, upgrades, and configuration changes.
* Maintain system documentation and training materials for both internal and end-user audiences.
Technical expertise
* Bachelor’s degree in Computer Science, Finance, or related field
* 6–8 years in IT, including 3+ years supporting Aspect ETRM
* Solid understanding of commodity trading (ideally base metals/concentrates) and trading lifecycle (pricing, risk, logistics, settlement)
* Hands-on experience with trade capture, mark-to-market, and P&L processes
* Proficient in SQL and basic scripting (Python or VBA)
* Familiarity with integration protocols, APIs, or data mapping a plus
* Exposure to other CTRM systems (e.g., ENDUR, RightAngle, CommodityXL) and ITIL/project management frameworks is a plus
* Experience with application deployment, configuration, and testing
Non-technical skills
* Strong analytical and problem-solving abilities
* Clear communicator, capable of bridging technical and business language
* Resilient and adaptable in fast-paced trading environments
* Detail-oriented with a commitment to quality support
* Proactive, customer-focused team player
* Comfortable working in shifts (ROTA) and with distributed global teams
* Open to learning and supporting both third-party and in-house systems
* Fluent in English
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Oil and Gas
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