Sudo AI is building the platform for developers to create the next generation of intelligent robotic applications — systems that will transform industries and everyday life.
We develop foundation models for robot manipulation, trained in large-scale simulated environments where robots gain experience across millions of scenarios before deployment. By bridging simulation and the real world, we enable a faster, more scalable approach to building and deploying robot intelligence across factories, warehouses, and beyond.
Role Description
We are seeking a hands‑on and technically capable Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform.
This role requires strong mechanical/electrical troubleshooting skills, hardware repair capabilities, and basic Linux/system deployment experience. You will work closely with R&D and customers to ensure robots operate reliably in real‑world environments.
Responsibilities
Hardware Maintenance & Repair
* Perform on‑site installation, commissioning, maintenance, and troubleshooting of robotic systems
* Diagnose and replace hardware components including: Mechanical/structural assemblies, motors, encoders, and actuators; Sensors, cameras, LiDAR, and related peripherals; wiring harnesses, power systems, control boards, and industrial PCs
System Deployment & Software Update Support
* Assist R&D teams in deploying robot software/system updates
* Execute system maintenance and deployment tasks in Linux environments, including:
* Software/package installation and updates
* Script execution and configuration changes
* Service management and restart
* Log collection and basic troubleshooting
* Network and connectivity setup
Field Support & Customer Success
* Support robot deployment, testing, and acceptance at customer sites
* Respond to field issues and drive root‑cause analysis with engineering teams
* Document troubleshooting procedures, issue reports, and maintenance records
Cross‑Functional Collaboration
* Work closely with R&D, QA, and Product teams to provide field feedback
* Help improve service manuals, SOPs, and troubleshooting documentation
* Support hardware validation and failure analysis for new product iterations
Qualifications
1. Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, or related field
2. 2+ years of experience in robotics, automation equipment, industrial machinery, or field service engineering
3. Strong hands‑on mechanical and electrical troubleshooting ability
4. Able to independently perform:
* Electrical component replacement and wiring
* Hardware fault diagnosis and repair
5. Familiar with Linux command‑line operations, able to perform:
* SSH remote access
* File/directory management
* Shell script execution
* Software/package installation and updates
* Service management (systemctl / Docker preferred)
* Network configuration and log inspection
Preferred Qualifications
1. Experience with ROS / ROS2
2. Experience supporting mobile robots / AMRs / AGVs / service robots
3. Previous experience in robotics field deployment / technical support / FAE roles
Why Join Us
Gain exposure to full‑stack robotics systems: mobility, manipulation, sensing, control, and software
Collaborate directly with world‑class robotics R&D teams
Play a key role in bringing advanced robotics into real‑world applications
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