Overview Job Description
• Bachelor’s or Master’s degree
• Location: Canton of Geneva
• Language requirements: Native/C2 French, C2 English
• Lucca is a European HR software company expanding rapidly in Switzerland. We design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time for what matters: their people and their business.
• With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, we continue to grow with a strong cross-border footprint and an average annual growth of 40%.
• In Switzerland, we are strengthening our presence in both French- and German-speaking regions while fostering long-term partnerships. Join a growing team where you can make an impact with the stability and support of cross-border collaboration.
Team and role What about your team? To continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 9 people. You will report to the CS Manager in Switzerland.
What will you be doing?
Onboarding and implementing new customers in Switzerland.
Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
Localize by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.
Details of the tasks Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis.
Customer onboarding (project management and implementation) Satisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts).
Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
Ensure that the deployment is completed on time and on budget as stipulated in the contract.
Gather the customer's initial needs and suggest an appropriate response.
Adapt our software to the customer’s local context in Switzerland.
Train the administrators to use our software in total autonomy.
Ensure the Go-live and the follow-up during the first weeks of use.
Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (e.g., client unavailability, delay requests).
Follow-up of Key Accounts Keep a close eye on the satisfaction of your most important customers.
Support these customers in case of level 2 issues.
Carry out post-implementation check-ups.
Identify and generate new cross-sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation).
Be proactive in presenting new products that may address a customer's past issues.
Contribution to localization and continuous improvement Participate in numerous cross-functional side projects.
Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.).
Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
Follow and participate in some projects from the pre-sales phase, supporting the sales team.
Demonstrate autonomy and initiative in our agile mode of operation.
Requirements 1 year of prior experience managing complex projects.
A willingness to be a key player in this adventure, contributing to the Swiss market's growth.
Looking for a dynamic work environment with varied missions requiring versatility and organization.
Comfortable and eager to work with both local businesses and key accounts (C-Level).
Proficiency in French and English; knowledge of German is an advantage.
Clear and structured oral and written communication.
Taste for human contact and pedagogy.
Aptitude for solving practical and sometimes technical problems.
A sense of service and a taste for things well done.
Proficiency in Salesforce is an asset.
Familiarity with web technologies and their implementation is a plus; if not, we will provide training.
Recruitment process Step 1: Screening interview with HR (30").
Step 2: Manager Interview (60").
Stage 3: Case study followed by an interview (60").
Step 4: Final Talk (45").
What makes the difference at Lucca Dual collective bonus system.
Occupational pension plan 100% covered.
Lunch card with Swibeco.
Discounts with Swibeco.
Remote-friendly work policy – remote work possible after onboarding, either occasional or hybrid.
Our culture At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves.
And because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us?
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