Job Title: Senior Network Support Specialist
Description:
The role of a Senior Network Support Specialist involves collaborating with the Service Desk team to provide proactive support for applications, focusing on 2nd level support. Responsibilities include analyzing, resolving, and documenting Level 2 support issues, as well as providing technical services and support for WAN and LAN connections, routers, firewalls, and network security.
A key aspect of this position is troubleshooting and effectively resolving network problems, maintaining current knowledge of relevant network, hardware, and software applications and best practices. Additionally, the successful candidate will be responsible for installation, configuration, and support of PC, peripheral, and multimedia devices, participating in major network installations and upgrades, operating server and network infrastructure (VMware), and administering the cross-site Microsoft 365 platform.
Key qualifications for this role include completed IT training at HF/FH level or equivalent training (CISCO certifications are an advantage), several years of experience in a comparable position, and experience in the application and implementation of ITIL processes (incident, problem, change, release, etc.). The ideal candidate should also have strong communication skills, organizational abilities, attention to detail, and the ability to set priorities and meet deadlines.
Requirements:
* Completed IT training at HF/FH level or equivalent training
* Several years of experience in a comparable position
* Experience in the application and implementation of ITIL processes
* Experience in operating virtualization solutions (ESXi) and storage systems
Benefits:
* Competitive salary
* Opportunity for professional growth and development
* Collaborative and dynamic work environment
* Excellent benefits package
About the Role:
This is a fantastic opportunity to join a dynamic team and take your career to the next level. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.