Overview
Join to apply for the Sales and Customer Care Specialist role at Trupanion.
This remote position is for candidates in Deutschland (Germany) or Switzerland, with an in-office option from Bad Schwartau, Germany.
Responsibilities
* Act as a direct contact for customers and cooperation partners
* Listen to understand what a pet owner is looking for, and offer recommendations on how Trupanion can help solve their pet insurance needs
* Effectively communicate our product and its benefits, with the goal to close sales and activate Trupanion policies
* Handle sensitive situations with empathy and care, exemplifying Trupanion DNA
* Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions
* Make genuine connections and adapt communication style to best serve any member that contacts us
* Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environment
* Efficiently manage time to provide legendary member service in a high-volume contact center
* Utilize multiple systems to support our members and veterinarians
* Actively contribute to the continuous improvement of processes and help to support new services or processes
Qualifications
* Fluency in German; French and English are a plus
* 2+ years’ experience in a member-facing role
* Swiss Non-life insurance intermediary license
* Phone sales experience
* Experience using and learning complex computer systems
* Work-from-home experience is a plus
The Ideal Candidate Will
* Enjoy a challenge and possess strong problem-solving skills
* Adapt quickly to process or protocol changes
* Multitask at high speed while maintaining attention to detail and accuracy
* Demonstrate outstanding written and verbal communication and listening skills
* Work independently and be self-motivated
* Think proactively and logically
Schedule
During training, work in Bad Schwartau office for up to 2 weeks, Monday–Friday 09:00–17:00. Full-time position of 37.5 hours; schedule may vary based on business needs. Flexibility to start at 07:00 or end at 19:00, and work Saturdays. After hire, changes to schedule will include 30-day notice.
Compensation
* Pay based on a full-time schedule, with monthly bonuses based on individual and company goals
* Restricted Stock Units may vest over 4 years
Benefits And Perks
* 25 holiday leave days
* Five-week sabbatical after five years of employment
* Medical Insurance for a cat or dog
* Medical Concierge (Summus)
* Lifestyle Spending Account (LSA)
* Family Planning (Carrot)
* Employee Assistance Program
* Open, casual, pet-friendly, and fun office environment
Additional Information
* Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
* Model the team DNA: Caring, Collaborative, Courageous, Curious, Honest, Inclusive, Nimble
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. Reasonable accommodation is provided to participate in the job application or interview process. Please contact us to request accommodation.
Senioriy level
* Associate
Employment type
* Full-time
Job function
* Customer Service
Industries
* Manufacturing
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