D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Responsibilites:
1. Provide End User Device (EUD) support (laptops, desktops, mobile devices, peripherals)
2. Operate IT service kiosk for walk-in user support
3. Deliver “smart hands” support for global IT teams:
4. Patch network cables
5. Physical checks in server rooms / office IT spaces
6. Basic troubleshooting under remote guidance
7. Handle:
8. Incident management (1st line / 2nd line basic)
9. Service requests
10. Hardware replacement and setup
11. Coordinate device lifecycle:
12. IMACD (Install, Move, Add, Change, Dispose)
13. Ensure adherence to GxP / regulated environment procedures
14. Work in rotation with internal staff (not dedicated single assignment)
Requirements
15. IT support / Service Desk / Field Support experience
16. Windows OS, O365, basic networking
17. Hardware troubleshooting
18. Ticketing tools (ServiceNow or similar)
19. Strong user-facing communication
20. Flexible and team oriented person
21. Experienced working in multinational teams
22. Fluency in English and French (spoken and written)
23. Candidates have to declare Criminal record extract not older than three months
Benefits
24. Broad range of activities, tasks, and projects
25. Vouchers (B-day voucher, wedding, and new born surprise)
26. Fishing for Friends program – our referral program
27. Refreshments in the D-ploy office
28. Further development and professional advancement
29. Friendly and international working environment
30. Company-sponsored events
31. Competitive salary and various benefits
Is IT in your DNA?