Customer Engagement Excellence Manager is responsible for overseeing the daily operational performance, structure, reporting, systems, and coordination of Expomobilia's commercial organization, including Business Development, Account Management, Marketing, and Sales Enablement.
The role is focused on building consistency, accountability, visibility, and operational discipline across the customer engagement organization.
This position acts as a central point of coordination, visibility, and accountability across the commercial organization ensuring that:
* sales roadmaps are structured and tracked
* pipeline visibility is maintained
* resources are aligned appropriately
* systems and reporting are accurate
* team members are supported and held accountable
* leadership receives meaningful operational insights and analysis
The position also plays a key role in helping ensure the organization remains focused on customer engagement, lead generation, pipeline development, and commercial growth priorities across all customer-facing functions.
The role also supports leadership in identifying trends, gaps, and opportunities across the commercial organization and contributes to the evolution of customer engagement and growth strategies as market conditions shift.
Your Responsibilities
Commercial Operations & Team Coordination
* Oversee daily operational coordination across Business Development, Account Management, Marketing, and Sales Enablement
* Support team structure, organization, prioritization, and alignment
* Help ensure workloads, opportunities, and priorities are balanced appropriately across the team
* Participate in Go / No-Go meetings and support opportunity evaluation processes
* Track progress against sales goals, roadmaps, and strategic priorities
* Support leadership in driving accountability and follow-through
Commercial Performance & Insights
* Monitor pipeline health, lead generation activity, and customer engagement efforts to help ensure commercial momentum and alignment with growth objectives
* Maintain visibility across pipeline activity, sales forecasts, and opportunity tracking
* Prepare recurring reporting and dashboards for leadership
* Analyze team performance, activity levels, opportunity movement, and pipeline health
* Provide insights and recommendations based on operational and commercial data
* Monitor forecasting alignment and support revenue tracking initiatives
* Support leadership in identifying areas requiring strategic adjustment, prioritization, or commercial focus
CRM, Systems & Process Management
* Maintain and oversee Salesforce hygiene, structure, and reporting accuracy
* Support proper CRM usage and compliance across the team
* Work closely with Finance and Operations regarding tracking, forecasting, and reporting alignment
* Monitor time tracking, IFS usage, and operational consistency where relevant to commercial activities
* Identify process gaps and implement operational improvements
Strategic Growth & Commercial Insight
* Monitor commercial trends, pipeline movement, and market activity to help identify areas for strategic focus or adjustment
* Support Managing Director and leadership team with reporting, analysis, and recommendations tied to growth initiatives
* Identify patterns, gaps, and opportunities across sectors, accounts, and commercial activities
* Support cross-functional growth initiatives across Expomobilia, Art Basel Center, and intercompany collaboration efforts where relevant
* Help ensure commercial efforts remain aligned with evolving business priorities and market conditions
* Attend industry events and networking to promote expomobilia in the market/eu region
* Help ensure alignment between Business Development, Marketing, and Sales Enablement efforts
* Coordinate commercial calendars, campaigns, event participation, and sales support activities
* Support development and consistency of sales tools, templates, and reporting standards
* Ensure information flows efficiently between teams and leadership
* Provide day-to-day leadership, structure, and accountability across the customer engagement organization
* Support development and coaching of team members across Business Development, Account Management, Marketing, and Sales Enablement
* Help establish performance expectations, sales rhythm, and operational discipline across the team
* Partner with Managing Director on organizational planning, resource alignment, and performance discussions
* Foster collaboration, communication, and knowledge sharing across the commercial organization
* Reinforce a customer-focused, performance-driven culture centered around relationship development, pipeline growth, and commercial accountability
Your Profile
* 7 + years of experience in commercial operations, sales operations, business development, account management, marketing operations, or related functions
* Proven leadership experience managing teams and cross-functional commercial organizations
* Strong understanding of sales processes, pipeline management, forecasting, and customer engagement
* Extensive experience with CRM systems, ideally Salesforce
* Strong analytical capabilities with the ability to translate data into actionable business insights
* Excellent organizational, project management, and stakeholder management skills
* Experience working in exhibitions, experiential marketing, events, live communication, or related industries is highly desirable
* Structured, proactive, and solution-oriented approach
* Ability to manage multiple priorities in a fast-paced and evolving environment
* Business-fluent English is required
What We Offer
* A highly visible leadership role with direct impact on business performance and growth
* The opportunity to shape and enhance commercial excellence across a dynamic international organization
* Collaboration with talented teams across sales, account management, marketing, and business development
* Exposure to high-profile projects, clients, and industry-leading brands
* A culture that values innovation, accountability, collaboration, and continuous improvement
Join us and help drive the next chapter of commercial excellence at Expomobilia!
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