We are hiring: IT Infrastructure & Support Engineer
Location: Geneva, Switzerland
Type: Permanent position via Experis SA
The Opportunity
For one of our leading international partners, we are looking for an experienced IT Infrastructure & Support Engineer to join a dynamic global environment. This role combines hands-on infrastructure management, vendor coordination, user support, and participation in global IT projects.
Key Responsibilities:
* Manage external IT vendors to meet service level agreements and ensure smooth daily operations.
* Coordinate local IT support activities (network, telephony, conference rooms, desktops, mobile devices).
* Handle incident management, troubleshoot complex IT issues, and coordinate resolution.
* Support the rollout of global IT projects and drive local change management.
* Ensure compliance with internal quality and audit standards.
* Support users with Microsoft 365 suite, Teams, Power Apps, and Power BI.
* Provide IT consultancy to business stakeholders and promote technology adoption.
Your Profile:
* Degree in IT, Computer Science or equivalent experience.
* 2+ years of experience in IT infrastructure or support roles.
* Strong communication and coordination skills.
* Solid knowledge of Microsoft 365 and collaboration platforms.
* Experience working in regulated or compliance-driven environments is an advantage.
* Familiarity with ITIL principles and IT service delivery processes.
* Fluent in English (spoken and written); any additional language is a plus.
* Customer-focused, solution-oriented mindset with strong problem-solving skills.
Why Join?
* High-visibility role within global projects.
* Work in an international, multicultural environment.
* Opportunity to develop both technical and soft skills.
* Stable, long-term career opportunity with diverse challenges.
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