Your tasks
The Customer Service Officer is responsible for providing support to the Area Sales Managers and ensuring high levels of customer satisfaction in the low, medium and high voltage Cable Systems and Accessories industry. This role involves handling customer inquiries, processing orders, managing documentation, and coordinating with internal teams to resolve issues efficiently.
* Respond to customer inquiries via phone, email, providing accurate information regarding cable systems, accessories, pricing, data sheets and availability.
* Handle customer complaints, resolve issues, or escalate them to the appropriate stakeholder when necessary.
* Process customer orders, ensuring accuracy and timely entry into the system.
Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery of products.
* Monitor and update order status, keeping customers informed about any delays or issues.
* Maintain and organize customer files, ensuring all documentation is accurate and up-to-date. Prepare and process invoices, credit notes, and other relevant documents.
* Coordinate product returns and exchanges, ensuring compliance with company policies.
* Suggest improvements to processes and procedures to enhance customer satisfaction and operational efficiency.
Your profile
* Education: Technical or economical degree; an associate degree in business administration or a related field is a plus.
* Experience: Minimum of 1-2 years of experience in a customer service role, preferably in the cable systems, electronics, or related industries.
* Skills: Strong communication and interpersonal skills. Teamoriented
* Proficient in Microsoft Office Suite
* Familiarity with customer service software and CRM systems is a plus
* Excellent organizational skills with attention to detail
* Ability to handle multiple tasks and prioritize effectively
* Fluent in German, very good command of English (written & spoken), every additional foreign language is a plus
We offer
* Challenging and highly interesting work
* Open, collegial corporate culture
* Highly motivated and competent team
* Flexible working hours and the option to work from home
* Good social benefits
* Favourable parking options
* Very good connection to the public transport (directly located at Brugg railway station)
Your contact
Would you like to contribute to the successful implementation of our motto "well connected"? Join our network. We are looking forward to receive your detailed, complete online application via the link below.
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