PpJob Title: I2C DS Collection Dispute Management Team Lead (DePuy Synthes) /p pLocation: Zug, Switzerland /p pJob Category: People Leader /p h3Job Description /h3 pThis role is part of the Global Services Finance team in the Invoice to Cash process area, responsible for collections and dispute management leadership for specific business MRCs and markets. /p h3Key Responsibilities /h3 ul liOwn strategic management of customer collections and open receivables for complex high-value accounts. /li liInfluence and drive desired customer payment behavior to optimize cash flow, improve days sales outstanding (DSO) and mitigate credit risk. /li liLead performance management of collection KPIs against service level agreements (SLAs), identifying gaps and driving corrective actions. /li liPerform advanced accounts receivable forecasting, trend analysis and root-cause analysis to anticipate risks and enable proactive portfolio management. /li liProvide senior-level oversight and decision making on sales order releasing activities within defined authority limits, escalating risks as appropriate. /li liOwn end-to-end dispute lifecycle for a portfolio of strategically important, high-risk or high-revenue customer accounts, from investigation through resolution and financial posting. /li liAct as a senior subject-matter expert for complex, non-standard or escalated disputes, leveraging deep functional and business knowledge. /li liManage and oversee non-disputed credits, revenue adjustments and reconciliation activities, ensuring accuracy, compliance and timely resolution. /li liProvide expert guidance, escalation leadership and solutioning support to internal stakeholders to resolve complex customer and revenue issues. /li liParticipate in or lead customer-facing negotiations to resolve disputes, protect revenue and strengthen long-term customer relationships. /li liProactively identify, prioritize and execute process improvement opportunities, leverage available technology and tools, and ensure sustained audit readiness and controls compliance. /li liServe as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue and Finance teams to drive end-to-end I2C effectiveness. /li liAct as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue and customer risk matters. /li liInfluence cross-functional decision making by providing insights, recommendations and risk assessments. /li liSupport leadership through advanced analysis, executive-ready reporting and high-impact special projects as required. /li /ul h3Key Qualifications /h3 ul liBachelor’s degree in accounting, finance or related discipline (minimum); CPA, CMA, MBA, or other financial certifications preferred. /li li4-6 years of relevant work experience in end-to-end Invoice to Cash processes, especially collections and dispute management. /li liStrong customer engagement skills, including ability to manage difficult customers for both internal and external stakeholders. /li liAdvanced negotiation and communication skills. /li liCapable of shaping and defining solutions and strategies for customer portfolios. /li liAble to support and prepare foundational analysis for evidence-based decision making. /li liPresent results and strategies to senior leadership. /li liChange-management skills preferred. /li /ul h3Required Knowledge, Skills and Abilities /h3 ul liFluent in English (oral and written). /li liTechnology proficiency in Microsoft Office and ERP systems. /li liStrong collaboration, influencing and communication skills with a strategic mindset. /li /ul h3Preferred Knowledge, Skills and Abilities /h3 ul liKnowledge of SAP systems. /li liForeign language capability. /li liExperience in BPO or shared-services centre of a multinational corporation. /li liDigital/intelligent automation capabilities. /li /ul h3Equal Employment Opportunity /h3 pJohnson Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other characteristic protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities. /p /p #J-18808-Ljbffr