Ph3Start your very own journey – with HolidayCheck! /h3pAt HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience!br/br/As a b(Senior) Technical Product Manager – Customer Support Solutions (all genders) /b, you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions. /ph3Your Tasks /h3ulliIdentify recurring customer problems and translate them into scalable software solutions /liliResponsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation /liliDesign, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently /liliAutomate support processes and leverage AI to enhance speed, consistency, and resolution quality /liliCollaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations /liliOwn, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption /li /ulh3What you bring /h3ulliProven senior-level product management experience in software-driven customer environments /liliStrong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors /liliDemonstrated experience in building automations and high-quality self-service solutions /liliStrong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions /liliExcellent stakeholder leadership across Engineering, Operations, and Business teams /liliData-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact /li /ulh3All Inclusive Package for you /h3pbWorkation Flexibility /b /pulli20 days of workation within the EU – work where others go on vacation /lili60/40 hybrid model: two office days for collaboration team spirit, three days remote /liliFlexible working hours – early bird or night owl? We’ve got you covered! /li /ulpbDevelopment Culture /b /pulliExtensive internal external training opportunities /liliDiverse corporate culture with over 30 nationalities /liliFrom newbie to champion: structured onboarding for a smooth start /li /ulpbPerks Appreciation /b /pulliAnniversary perks in the form of extra vacation days or travel subsidies /liliYour choice of hardware – Mac, Windows, or Linux /liliFree parking or public transport subsidy /li /ulpbWork-Life-Balance Wellbeing /b /pulliChildcare subsidy for a family-friendly balance /liliHansefit membership or gym subsidy /liliHealthy delicious meals from our in-house chef Evelyn /li /ul /p #J-18808-Ljbffr