Contract: Business Analyst - Endur
Location: Geneva, Switzerland
Competitive Market Day Rate on offer
100% On-Site office
Paritas is working with a large, global consultancy client who is looking to add a Business Analyst to their team in Geneva.
Key Responsibilities:
* Provide direct onsite Endur support to business users, handling daily queries and resolving production issues.
* Independently own and manage support requests, ensuring timely and effective resolution.
* Diagnose and troubleshoot Endur issues, including trade lifecycle, settlements, risk reporting, and system performance.
* Liaise with traders, risk managers, and back-office teams to understand their needs and provide technical and functional solutions.
* Collaborate with IT teams and third-party vendors to escalate and resolve complex technical issues.
* Analyse recurring issues and work on proactive improvements to reduce future incidents.
* Perform system monitoring, health checks, and incident management for the Endur environment.
* Document issues and resolutions in the knowledge base to enhance future support efficiency.
* Provide training and guidance to users on Endur functionalities and best practices.
Required Skills & Experience:
* Minimum of 10+ years of experience working on Endur. Added advantage if there is relevant experience in an Endur application maintenance or production support role.
* Strong understanding of Endur modules, including trading, risk, settlements, and reporting.
* Ability to independently manage support requests, prioritize tasks, and work without direct supervision.
* Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.
* Familiarity with SQL queries and Endur data structures for debugging and issue analysis.
* Strong communication and stakeholder management skills to support front office, risk, and operations teams.
* Experience working in a high-pressure trading environment with tight SLAs.
* Prior exposure to incident, problem, and change management processes in ITIL-based environments is a plus.
Nice to Have:
* Exposure to crude and products.
* Knowledge of scripting or automation for support efficiency.
* Exposure to commodity or energy trading environments.