Job Description
The Desktop Support Engineer will have responsibility for:
* Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
* Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
* Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
* Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
* Manage iPhone, computers, printers, scanners and other hardware
* Follow and maintain applications deployment via SCCM, Intune, other MDM applications
* Analyze incidents/request and contribute to our continuous improvement’s ethos
* Design and build custom internal tooling to empower Help Desk teams
* Document standards and follow procedures
* Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call
Qualifications
* Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
* Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
* Very good experience working with EUC networks; Patching, Wi-Fi
* Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
* Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
* Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
* Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
* Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
* Good understanding of cloud technologies; Azure, AWS
* Good understanding of MAC OS
* Very good communication skills, collaborative and inclusive
* Good experience with PowerShell beneficial
* Automation creation experiences advantageous
* Good project management understanding
* Good experience working with vendors, providers and other internal business teams
* Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)
Personal Characteristics
* Customer Service oriented, white glove support level
* Strong communication skills, both verbally and written in French and English
* Technically minded and focused with excellent triage skills
* Highly responsive, energetic and enthusiastic
* Capable of prioritizing tasks and meeting critical deadlines
* Structured and rigorous
* Good management under pressure
* Excellent judgment, attention to detail
* Flexible and available out of business hours
* Must be a team player, with an open, non-political style and a high level of personal integrity
* Automation mindset and self-starter