Here, the customer meets excellence manager 100% (M/W/D) GenevaHere, the customer meets excellence where the commitment of the teams transforms X into a memorable experience, and where every decision contributes to the success of the store. In this role, you drive the Customer Experience by analyzing performance indicators (KPIs), identifying opportunities, and adjusting actions to ensure that every touchpoint reflects excellence. You support the teams, provide training, and embody an exemplary level of service, defining the standards of customer-oriented behavior. By embodying the Energies method, you inspire others to adopt the same X and the same X.For this position, we are looking for profiles capable of combining vision and action – leaders who know how to organize teams, develop talent, and create an environment in which employees and customers thrive. People capable of managing budgets, ensuring product and image standards, and optimizing spaces as well as processes, all while placing the customer journey at the heart of every decision.In this role, you will have the opportunity to shape the in-store experience, optimize flows, and develop team skills. Each store has its own rhythm, and this is your opportunity to leave your mark through management, leadership, and results. Support, training, and development opportunities are offered from day one. This role goes beyond managing operations. It is about creating a store where service, aesthetics, and performance are in perfect harmony. Where you go – it is up to you to decide. jidf4726c7aen jit0520aen jpiy26aen