We are seeking an experienced IT Support professional with 5–6 years of hands-on experience in providing end-user support, troubleshooting hardware and software issues, and maintaining IT and network infrastructure. The role requires strong technical knowledge, excellent problem-solving skills, and the ability to work independently while supporting business operations in a secure and compliant manner.
Key Responsibilities
* Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals.
* Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive).
* Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding.
* Install, configure, and maintain hardware and software according to company standards.
* Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow).
* Perform root cause analysis and escalate complex issues to Level 3 teams when required.
* Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting).
* Ensure compliance with IT security policies, data protection, and audit requirements.
* Maintain documentation for procedures, configurations, and troubleshooting guides.
* Assist in IT projects such as system upgrades, migrations, and rollout of new tools.
* Provide user training and guidance on best practices and security awareness.
Required Skills & Experience
* 5–6 years of experience in IT Support / Desktop Support / End User Computing role.
* Strong knowledge of:
* Windows 10/11, basic Linux/macOS (optional),
* Microsoft 365 (Outlook, Teams, SharePoint, OneDrive),
* Microsoft Active Directory and Azure AD (Entra ID),
* Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
* Experience with endpoint management tools (Intune or similar).
* Familiarity with ITSM tools and ticketing processes (ITIL framework or similar).
* Strong troubleshooting skills.
* Ability to work independently and handle multiple priorities.
* Strong verbal and written communication skills in English and German
Preferred Qualifications
* Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
* IT certifications such as:
* Microsoft certifications, ITIL Foundation CompTIA A+, Network+
Does this sound like an exciting opportunity?
We look forward to receiving your complete application!
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