The Quality Manager is responsible for ensuring the quality of Technical Product Information in accordance with established writing guidelines and standards. This role involves monitoring and inspecting content, working closely with the team's Technical Writers, reporting on any quality-related issues, and providing training to Technical Writers.
Responsibilities include:
* overseeing the correction and review of documentation created by the local Technical Writers
* establishing, improving, and updating writing guidelines for English content creation, and structuring modular texts within the CMS System ST4
* assuming the responsibility for quality and standards as an ambassador
* assuming responsibility for creating and updating documentation included with products based on norms and company-internal standards
* coaching and mentoring junior technical writers and onboarders across different businesses and conducting training courses for new onboarders
* completing timely and accurate audits; reporting on findings
* ensuring all relevant regulations, work rules, and quality procedures are followed on the department
Requirements include:
* a high level of technical expertise
* advanced user knowledge in XML-based editing systems, preferably ST4 and knowledge of media editing
* excellent knowledge of written and spoken English, C1 or equivalent
* a focus on service and customer-orientation and a commitment to quality
* the ability to work on a team and independently, with good communication skills, and a sociable demeanour
* willingness to work with international teams, with sound intercultural skills & understanding
* the ability to convey difficult concepts in a simple and understandable manner
* 10 – 15 % of travel for onsite training
We offer our employees a daily fitness menu, an attractive mobility concept, preventive health care, mobile phone subscriptions, sports activities, and family support.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
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