Customer Service and Expert Manager We operate an online platform connecting users with independent experts in personalized consulting. The service relies on the quality of human interactions and support from both sides to ensure the smooth operation of the service by managing communication with members and experts, from daily inquiries to sensitive issues. The role aims to guarantee a quality experience and maintain a high level of expectation from the experts. Responsibilities Management of member support requests and communication regarding disputes and payments Recruitment, monitoring, and management of experts Follow-up (commitments, experts) Management of a pool of experts and reporting of bugs, coordination with IT Testing of new features Updating content and internal support Monthly reporting Profile Excellent communication skills and a strong sense of customer service Strong ability to handle sensitive or conflictual situations calmly Ability to make decisions, set a clear framework, and enforce it Structured, independent, organized, and reliable mindset Ability to manage multiple priorities in a dynamic environment Solution-oriented approach, with a continuous willingness to improve Comfort in communicating with a variety of interlocutors (clients, experts, internal teams) Experience Confirmed experience (ideally 3 years or more) in customer service, account management, or equivalent role Experience in managing complex interactions with clients or partners Experience in a demanding environment, with a strong human dimension Languages Fluent French or fluent German is a plus Position Central role in the functioning of the service Direct interface between members, experts, and the internal team Direct impact on the quality of service and customer satisfaction Our Benefits Free sports courses to combine well-being and performance Preferential discounts on all our brands Flexible hours to promote a good work-life balance Active investment in your training and skills development Joining our company means taking on a key role with a direct impact on customer satisfaction and the quality of our service. jid6a4a94aaen jit0314aen jpiy26aen