Job Title: HR Service Advisor - Multi-Cultural Expertise
Salary and Benefits:
This role offers a competitive salary package, which includes attractive benefits.
Job Description:
We are seeking a highly skilled HR Service Advisor to join our team. As an HR Service Advisor, you will act as the point of contact for any service-related questions from customers and provide end-to-end support until closure. Your tasks will include providing best-in-class customer service, resolving queries and issues quickly, and striving to go above and beyond in meeting customer expectations.
You will be knowledgeable about the business operation and structure, including key contacts. Additionally, you will provide ad-hoc support and advice in the delivery of HR calendar events, such as IDP and bonus salary reviews. You will also use multiple HR and payroll systems to support the resolution of customer queries.
The ideal candidate will be proactive, detail-oriented, and possess excellent organizational skills. They will have a strong work ethic and be able to work effectively in a multi-cultural environment. First experience within an HR administration or shared services organization is a plus.
You will work closely with other teams to ensure seamless communication and collaboration. We are looking for someone who can demonstrate awareness of the roles of other HR teams and maintain a working knowledge of HR policies and procedures.
This role requires fluency in German and Business English. The successful candidate will have exceptional interpersonal and communication skills, enabling them to build strong relationships with colleagues and stakeholders.
You will be responsible for promoting the use of the case tool within Human Resources and acting as a subject matter expert for other HR teams. This role also involves working within SLAs and focusing on delivering an excellent customer journey.
Your Profile:
* Education: Bachelor's degree in Business Administration or equivalent.
* Detail-oriented with exceptional organizational skills and a structured proactive approach.
* Strong work ethic and ability to work effectively in a multi-cultural environment.
* Fluent in German and Business English.