Headquartered in the Swiss Rhine Valley in Switzerland, icotec is a global leader in radiolucent implants. As the company standing behind BlackArmor technology, icotec produced the first global pedicle systems made of nonmetallic, radiolucent BlackArmor.
Join our passionate and innovative team as a Medical / Logistics Customer Service Manager
at our Atlanta, GA location You’re in the right place if:
You value teamwork and want to grow with an innovative, global family-owned company. Experience the icotec spirit: flat hierarchies, short communication paths, and genuine appreciation shape our corporate culture. Plus, enjoy excellent employee benefits, including 100% company-paid health, dental, and vision insurance for individual icotec employees.
What awaits you: Leadership and Customer Service
Lead and develop our customer service team, addressing escalations and ensuring resource planning, training, and annual reviews.
Maintain U.S. operating hours, coordinate with global leaders, and implement SOPs to standardize processes.
Establish performance metrics and oversee training for internal and external partners.
Logistics and Inventory Management
Manage logistics, including warehousing, distribution, and inventory control, ensuring timely and accurate deliveries.
Optimize workflows to improve efficiency and reduce costs while monitoring transport and depot performance.
Oversee inventory processes, exchanges, spare parts management, and set distribution, ensuring QMS compliance and accurate ERP data.
Requirements: Bachelor’s Degree in Business Administration, Supply Chain Management, Healthcare Management, or a related field.
5+ years of experience in customer service, logistics, or supply chain management, preferably in the healthcare or medical field.
Proven experience in process improvement and 3PL management.
Proficiency in logistics software, CRM systems, and Microsoft Office Suite.
Knowledge of regulatory compliance requirements in healthcare logistics.
Lean Six Sigma certification or equivalent is a plus.
Office-based role with occasional travel to warehouses, 3PL sites, and customer locations as needed.
We are looking for a candidate with excellent communication skills, strong leadership and team management abilities, capable of motivating and developing staff, as well as exceptional problem-solving and analytical skills, all while thriving in a fast-paced environment.
We look forward to receiving your application via our online portal – let’s drive innovation in spinal surgery together!
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