Join to apply for the VIP IT Support Specialist - Geneva - 6/12 months - EN/FR role at Michael Page About Our Client Our client is a global leader in its industry, operating in a dynamic and fast‑paced environment. The Geneva office hosts senior executives and requires top‑tier IT service delivery. Job Description Deliver high‑quality Level 1 and Level 2 support for hardware and software issues. Manage incidents, problems, and requests in compliance with ITIL standards and SLAs. Troubleshoot and restore technical services and equipment promptly. Provide technical advice and guidance to end‑users, including senior executives. Promote awareness of IT tools and services through initiatives such as “Making Life Easy” roadshows. Support IT projects requiring on‑site involvement (approx. 10 per year). Coordinate with third‑party suppliers to ensure compliance and service improvement. Oversee the lifecycle of IT assets, from procurement to disposal. Log, assign, and accelerate tickets using the interaction and incident system. Act as a key interface with backline support teams to prevent and resolve issues. The Successful Applicant Strong knowledge of ITIL Service Management principles. Solid understanding of IT application components and infrastructure. Excellent interpersonal and communication skills, able to interact with senior stakeholders. Proven experience in supporting IT services and applications. Ability to prioritize workload and work under pressure in critical situations. Fluent in English and proficient in French. Proactive mindset with problem‑solving capabilities. Comfortable working with third‑party providers and influencing outcomes. Experience handling high‑level executives and demanding environments. Autonomous, responsible, and able to provide guidance to junior colleagues. What's on Offer A challenging and rewarding role in a prestigious Geneva office. Exposure to strategic IT projects and cutting‑edge technologies. Competitive compensation and benefits package. Contact: Thomas Savourey Quote job ref: JN- Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr