JobdescriptionFor our client, a company specialized in advanced technologies for the healthcare industry, we are looking for aCustomer Service SpecialistDuration: until end of Q1 2026Start date: as soon as possibleLocation: Greater Lausanne areaWorkload: 100% - 3 days/week remoteYour responsibilitiesHandle incoming customer and distributor inquiries via phone and email regarding orders, quotations, product requests, returns, or complaintsProcess sales orders and service requests accurately in ERP and CRM systems (SAP and Salesforce)Monitor and follow up on open orders, RMAs, and service ticketsEnsure data accuracy and maintain up-to-date customer contact informationCollaborate closely with internal teams such as Sales, Finance, Logistics, and RegulatorySupport ad hoc administrative tasks and contribute to process improvement initiativesYour profileFirst experience (1-2 years) in a similar customer service, sales support, or administrative roleFluent in French and English; very good knowledge of a Scandinavian language (Danish, Swedish, Norwegian, or Finnish) required - German can also be considered, instead.Experience in Medical Devices (or Pharmaceuticals) industries is a strong assetProficient with MS Office; experience with SAP and Salesforce is a plusService-oriented, well-organized, detail-focused, and structured in your work