Company DescriptionSwiss Medical Network is one of the two leading private groups of clinics and hospitals in Switzerland. It has state-of-the-art medical infrastructure and offers first-class care in all specialties. Swiss Medical Network has 21 clinics and hospitals and more than 60 centers present in 15 cantons across the three linguistic regions of the country.Job DescriptionYou are the first point of contact in case of a problem. As a competent colleague, you support our teams in finding solutions and accompany changes from the request to the go-live. Together with your colleagues, you develop the hospital's basic services and work hand-in-hand with our internal and external partners to offer ever-better service to our patients. Do new projects inspire you? Do you like working with your colleagues in a demanding and challenging environment? If so, we would like to meet you!- Continuously improve the change management process by taking into account standardized methods and procedures.- Identify, analyze, and evaluate all change requests and prepare them for approval by the Change Advisory Board, taking into account SLAs and with minimal and acceptable risk to the systems.- Define the problem management process to identify problems proactively and to be able to quickly implement solutions or workarounds.- Collaborate with support, product managers, and internal and external service providers to unequivocally clarify the root causes of a problem and resolve it in an appropriate and economical manner.- Maintain state-of-the-art knowledge and integrate it proactively both inside and outside the department.- Create an environment of trust and performance through effective communication with all levels of the organization.- Bachelor or master's degree in IT or a similar field with at least 5 years of professional experience.- In-depth knowledge and understanding of ITIL and corresponding change and problem management.- Analytical approach to finding solutions and ability to set priorities effectively and adapt continuously to changing priorities, requests, and schedules.- Dynamic, proactive, and motivated by teamwork, with a strong can-do attitude and the ability to quickly acquire new knowledge.- Capable of working in a highly dynamic technical environment and managing multiple tasks in parallel.- Excellent interpersonal, communication, and negotiation skills, including clear and precise oral and written expression.- Knowledge of Confluence, ServiceNow, DevOps, Scrum/Agile is a plus.- Bilingual German and French with good knowledge of English; knowledge of Italian is an additional asset.- An activity in an exciting field, within a dynamic, stimulating, and growing company.- A pleasant working environment, a competitive salary, and social conditions.- Multidisciplinary employment and interesting projects.- We attach great importance to the diversity of the life paths of our employees. Our positions are open to both women and men. jid791a7d1aen jit0624aen jpiy26aen