* Oversee and ensure smooth daily operations at the Breakfast.
* Guarantee exceptional guest experience and consistent luxury service standards.
* Ensure buffet presentation and service standards are maintained.
* Ensure close coordination between service teams, kitchen teams and other hotel departments (Front Office, Concierge, Housekeeping).
* Lead the strategic development of the restaurant in collaboration with the F&B Director.
* Develop initiatives to increase revenue and guest engagement through signature experiences.
* Monitor daily outlet performance (covers, average spend, guest feedback, profitability).
* Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
* Ensure the proper daily implementation of service protocols and standards.
* Participate in and oversee daily billing and cash handling procedures.
* Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.
* Regularly review and update guest CARDEX profiles.
* Contribute to the implementation of new procedures and organize internal LQA audits.
* Build guest loyalty and develop the clientele; promote the hotel.
* Do everything possible to anticipate and meet guests' requests.
* Ensure proper compliance with applicable health and safety regulations.
* Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues
Team Management
* Lead, inspire and develop the team through a hands-on leadership style.
* Ensure recruitment, onboarding, training and performance management aligned with LQA standards.
* Build a culture of professionalism, teamwork, accountability and guest-focus.
* Ensure optimal staffing levels, schedules and productivity adapted to seasonal business volumes and peak periods.
* Implement continuous training programs (service standards, product knowledge, upselling, guest engagement).
* Encourage internal talent development, succession planning and employee retention.
* Maintain strong internal communication and ensure clear transmission of operational priorities, standards and expectations.
We want to be the best in Zermatt…
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “Hospitality by Heart” — is something we truly live as a team. Become part of it!
To strengthen our team, we are looking for an experience and motivated Restaurant Manager for breakfast for the upcoming summer season 2026.
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* Minimum 3 years of experience in a similar leadership role within a 5-star luxury hotel / Palace, with multi-outlet operations.
* Proven experience managing restaurant.
* Proven ability to manage a team, including recruitment, training, coaching and performance follow-up.
* Need to have experience in the financial aspect of a restaurant.
* Proven experience in a seasonal environment with high activity levels and operational peak periods.
* Proven experience in team leadership, operational planning and guest relation excellence.
* Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.
* Degree or diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training.
* Additional qualifications in Food & Beverage Management, Wine & Beverage are a strong advantage.
* Solid knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus.
* Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.
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Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.
* Central staff accommodations in the heart of Zermatt
* Employee, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
* A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
* Access to our pool area during dedicated employee swimming hours
* Through our development program, you have access to various courses, for example with the company Ritzy
* Discounts on seasonal or annual ski lift passes with the Zermatt resident card
* Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported—together with our partner hotels—in finding a complementary position