About the Role
We are seeking a highly motivated and detail-oriented Account Manager Travel Retail Europe to join our team for a 9-month fixed-term contract.
In this role, you will provide operational support to a Key Account Manager in driving business with Top Accounts by collaborating with all departments involved (Field Supervisors, Marketing, Demand Planning) and also partner essentially with Category Managers and Supply Chain planners within our clients' organization.
The position is based in Plan-les-Ouates (near Geneva) and reports to the Key Account Manager Travel Retail (KAM).
Key Responsibilities
1. Assortment Management - 25%
* Prepare and update client assortment files: product listings, product data sheets, price lists, novelty integration, and FIFO management
* Coordinate and compile the product listing process among internal regions (US, ME, APAC)
* Coordinate with internal departments (marketing, demand planning, customer service) the alignment on assortment and product availability
* Propose and send a monthly newsletter to regional clients to highlight new launches, bestsellers & key commercial updates
* Organize the timely dispatch of samples, pre-series, new products and any promotional materials needed to support business growth
2. Customer Order & Stock Management - 20%
* Monitor sales and out-of-stock situations to recommend replenishment and proactively push order quantities based on sell-out performance
* Conduct weekly calls with the client to push the quantities according to the promotional & novelty calendar
* Inform internal departments (field managers, demand planning, marketing) of promotional activity
3. Business Analysis & Reporting - 20%
* Provide monthly sales performance analysis (sell-in / sell-out) to support KAM and Field Managers, identifying risks and growth opportunities
* Together with KAM, manage and track client-related budgets (staffing, space rentals, decorations, GWP, and promotional actions)
* Support KAM during quarterly business reviews and annual negotiations with clients
4. Commercial Administrative Support - 20%
* Create purchase orders (POs) and follow up on supplier invoices using internal finance systems
* Accurately maintain financial tracking tools to ensure transparency and budget control (Expenses Follow Up)
* Ensure all commercial expenses and invoice processes are properly documented and aligned with company policies
* Work with Accounting, Customer Service and KAMs to manage and resolve client claims and disputes
5. Trade Marketing - 15%
* Coordinate commercial animation plans (permanent and promotional) in partnership with marketing, concept, and field teams
* Manage delivery of marketing assets (images, videos, packshots, press kits) to ensure premium visibility on client and partner platforms
* Assist KAMs with planning, budgeting and execution of WHS promotional strategies