For our client, a leader in life sciences operating globally, we are seeking a dynamic team member for an exciting role:
Customer Audit Manager
in Visp
General Information
* Start Date: ASAP
* Duration: 6 months (extension to be discussed)
* Workplace: Visp
* Remote/Home Office: To be discussed
Role Overview
We are seeking a dynamic and detail-oriented Customer Audit Manager to plan, manage, and document customer audits at the Visp site. This role involves close collaboration with internal teams and direct interaction with customers to ensure audits are executed smoothly and professionally.
Key Responsibilities
* Respond to customer requests for audit scheduling
* Coordinate audit planning with Lonza project teams
* Organize necessary infrastructure (e.g., meeting rooms)
* Host and guide customers during audits (plant tours, documentation reviews)
* Present Lonza’s Quality systems
* Ensure availability of SMEs and documentation as requested
* Document audits in TrackWise
* Coordinate and deliver timely responses to audit observations
Knowledge & Experience
* Solid understanding of cGMP regulations
* General knowledge of manufacturing processes and analytical methods
Skills
* Professional demeanor and customer-focused attitude
* Strong organizational and time management skills
* Team-oriented with ability to work cross-functionally
* Capable of managing priorities in a fast-paced environment
Personal Qualities
* Proactive and self-driven
* Skilled in stakeholder alignment
* Customer-centric mindset
* Strong initiative and multitasking ability
* Committed to delivering exceptional service
* Collaborative and adaptable
* Regulatory awareness and compliance mindset
Required Languages
* German: Beneficial for on-site interactions
We are committed to equal opportunity and actively promote workforce diversity as a key driver of quality, collaboration, and customer satisfaction.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Manufacturing
Industries
* Pharmaceutical Manufacturing
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