Support a high-performance international business by delivering reliable, hands‑on IT support in a fast-paced Microsoft environment.
Service Desk Analyst
Job description:
* Act as first point of contact for IT incidents and service requests
* Troubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)
* Manage and resolve tickets via ITSM tools; escalates where needed
* Administer users, access, and permissions in Active Directory and Entra ID
* Handle onboarding/offboarding (account setup, access, device provisioning)
* Build, configure, and deploy laptops and endpoints
* Support devices via Intune / Endpoint Manager
* Provide L2 support for Teams, Exchange, SharePoint, and OneDrive issues
* Troubleshoot endpoint, access, and collaboration tool issues
* Maintain documentation and support processes
About the customer:
Our client is a globally operating organisation with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.
Requirements:
* 5+ years experience in IT Support / Service Desk (L1/L2) within Microsoft environments
* Degree in Information Technology, Computer Science or a related field
* ITIL certification or working knowledge of ITIL processes
* Strong knowledge of Windows 10/11 and Microsoft 365
* Hands‑on experience with Active Directory, Entra ID, and Intune
* Solid troubleshooting skills across endpoints, access, and collaboration tools
* Experience with ITSM tools (e.g. ServiceNow, Jira)
* Experience in basic PowerShell scripting
* Proactive, reliable, and confident working with business users
* Fluent in English, and German will be highly beneficial.
* Based in the Zug / Zurich region (onsite role)
Applicants must hold a valid Swiss work permit or EU/EFTA citizenship, and be currently based in Switzerland.
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