We are seeking a talented Service Delivery Manager to join our Service department in Switzerland. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.
In this role your main responsibilities will be:
Project Management:
1. Ensure service delivery meets customer expectations by resolving bottlenecks and managing customer case backlog within SLA timelines.
2. Coordinate local service projects, including campaigns, upgrades, and retrofits, in collaboration with internal teams and external partners.
3. Manage on-site commissioning plans for standard product rollouts, ensuring smooth execution.
4. Provide feedback to customer on R&D and quality issues, maintaining a continuous improvement loop with internal teams.
Customer Relationship Management:
1. Build strong relationships with customers by understanding their service needs and ensuring timely resolution of issues.
2. Conduct regular service meetings to review installed base performance and drive customer satisfaction.
Revenue Support:
1. Drive the monetization of the local installed base by identifying opportunities for SLA renewals, preventive maintenance, spare parts, and extended warranties.
2. Oversee local after-sales processes, including invoicing, overdue payments, and purchase orders (with relevant functions).
To make the above work, we are looking for you to bring:
1. A Bachelor’s degree required; Master’s degree preferred.
2. 2–4 years in a customer-facing service role, preferably in the EV charging or related industry.
3. Strong project and task management skills.
4. Ability to prioritize and manage multiple customer cases simultaneously.
5. Structured problem-solving capabilities with a focus on actionable solutions.
6. Effective communication and interpersonal skills to engage operational stakeholders.
7. Fluency in English and German.
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.
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