Overview
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Global Service Team and shape your career on the next level.
Your contribution
As (Senior) Director Service Portfolio & Enablement, you will lead Tecan’s Service Enablement Center of Excellence, empowering our service teams to deliver outstanding, innovative, and commercially successful services. You will drive the design, implementation, and global commercialization of service products—including digital solutions—to differentiate Tecan in the market, maximize customer satisfaction, and contribute to the growth of our Life Sciences and Partnering Businesses.
Responsibilities
* Empower Service Teams: Equip and support our teams to be effective, efficient, and commercially successful.
* Develop Strategies & Business Models: Create and implement strategies and new business models for field service and support, serving both global partnering and life sciences customers.
* Drive Service Innovation & Digitalization: Lead the development and global rollout of innovative service products, including digital offerings, aligned with Tecan’s service and digital strategies.
* Deliver Commercial Impact: Grow service sales, recurring revenues, and overall profitability by implementing effective enablement strategies and robust product management. Take accountability for the Service Portfolio & Enablement P&L, ensuring revenue generation and profitability for LSB and PB.
* Oversee Product Training: Guide the strategic direction and continuous improvement of global product training programs.
* Enhance Customer Satisfaction: Make service a key differentiator for Tecan by delivering customer experiences that exceed industry benchmarks.
* Champion Operational Excellence: Standardize and optimize service processes, tools, and best practices for maximum impact.
* Product Training: Oversee the strategic direction and continuous improvement of global product training programs, and 2nd level support teams.
Your background
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work. We welcome professionals with practical experience who are eager to build their career in Service Enablement. You bring:
* Bachelor’s degree in Life Sciences, Engineering, Sciences, or Economics; MSc or MBA preferred
* 3+ years’ experience in Service Management or capital goods, with proven P&L responsibility
* Experience in Field Service in Life Sciences, CDx or Biopharma
* Ability to lead staff with confidence, motivation, decisiveness, flexibility and sound business judgment
* Experience developing and commercializing service products, including digital offerings
* International management experience, ideally with global scope
* Fluent English (verbal and written); German or other languages are a plus
* Willingness to travel approximately 30% or more for business needs
What makes working at Tecan unique
The chance to make it count and to have an impact on the world of tomorrow
* Working in an international and diverse environment
* The chance to grow your career within the company
* Feel empowered by our strong and unique company culture
* Comprehensive compensation and benefits package
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