PpbAbout Urban Connect /b /ppAt Urban Connect, we’re rethinking the way companies move. /ppWe build and operate a fully integrated mobility platform – from fully serviced shared corporate e-bikes and car fleets to our own smart parking and EV charging operating systems – all seamlessly connected through a single user application and admin portal. We work with some of Switzerland’s largest companies and real estate operators, and we’re growing fast. /ph3Aufgaben /h3pbYour role /b /ppAs an Account Manager at Urban Connect, you're the central point of contact for our enterprise customers - from the final phase of the sales process through onboarding to long-term relationship management. Your mission: ensure that companies and their employees have an outstanding start with Urban Connect, continue to use our mobility solution with enthusiasm, and grow their product and service portfolio with us over time. /ppWe constantly launch new features and products, so a key part of this role is staying on top of what our platform can do – and making sure your customers know about it too. This role is ideal for someone who wants to take ownership – real accountability for customer outcomes, expansion, and plenty of room to shape how we work. /ppbYour tasks /b /pulliAccompany the sales process during the handover phase and are the main person responsible for a smooth onboarding of new enterprise customers. /liliCoordinate the implementation end-to-end – from vehicle deliveries to app rollout – in close collaboration with our Operations team, ensuring a successful launch for all employees. /liliConduct customer training sessions (online or on-site) and make sure the value of our solution is clearly understood by the company and its teams. /liliManage a customer portfolio long-term: analyse usage data, stay close to the numbers, and proactively identify optimisation, upselling, and expansion opportunities. /liliKnow your clients and their specifics well – their usage patterns, their pain points, their potential. Use these insights to make customers happy and to ensure each account is economically viable for Urban Connect. /liliKeep customers informed about new features, products, and platform capabilities as we launch them – positioning Urban Connect as a partner that keeps delivering more value. /liliBuild strong, trusted relationships with your key contacts and ensure high customer satisfaction, contract renewals and expansions. /liliWork closely with Sales, Operations, Product, and Support to bring customer feedback into the organisation and drive improvements. /liliMaintain all activities and customer interactions in the CRM (HubSpot) – structured, complete, and up to date. /li /ulpbIn short: /b you own the customer relationship after the deal is signed – and you make sure every customer gets real value from Urban Connect and grows with us. /ph3Qualifikation /h3pbWhat you bring /b /pulliExperience as an Account Manager, Customer Success Manager, or in a comparable B2B role (or a demonstrated drive and talent to excel in one). /liliExcellent German and English skills, both written and spoken. /liliGood CRM knowledge (ideally with HubSpot). /liliExperience in project or implementation management is a plus. /liliYou are a people person with strong interpersonal skills - you enjoy customer interaction, presentations, and solution-oriented collaboration. /liliStrong organisational skills, initiative, and the ability to coordinate multiple projects in parallel. /liliYou're an excellent team player, comfortable working cross-functionally with Sales, Ops, Tech, and Support teams. /li /ulpbNice to have /b /pulliFrench and/or Swiss German. /liliExperience in the mobility, SaaS, or tech space. /li /ulh3Benefits /h3pbWhy Urban Connect? /b /pulliThe chance to actively shape how companies move – in a market that's transforming fast. /liliA meaningful role with immediate, visible impact on customers. /liliA motivated, welcoming, international team and an open company culture. /liliMonthly mobility budget to spend on any transport mode, free access to shared e-bikes, and attractive internal rates for shared premium e-cars. /liliA modern office with plenty of space, outside terraces, barista-level coffee, and fresh fruits daily. /li /ulpIf you're interested in this role, please submit your application directly via Join. /ppWe look forward to hearing from you! /p /p #J-18808-Ljbffr