Expert knowledge of IKEA products and services, with a focus on complex range areas.
Strong knowledge of home furnishing design
Proficiency in relevant digital planning and sales tools, with the ability to visualize attractive complete home furnishing solutions.
Understanding of remote customer behavior across channels and effective remote engagement strategies.
Commercial mindset with the ability to steer sales in a polite, friendly, and trustworthy manner.
Ability to understand customer needs and proactively offer creative, comprehensive home furnishing solutions that exceed expectations.
Strong selling skills with adaptable communication tailored to customer situations.
Proficiency with modern tools and systems in a dynamic retail environment, managing multiple tasks effectively.
Clear, confident communication skills in the local language(s) across channels.
Passion for engaging with customers and understanding their home life.
Energized by creative thinking and innovation
Enjoyment working with technology that facilitates remote engagement in a fast-paced, future-oriented environment.
Passionate about detailed knowledge and continuous development.
Fluent in French, English, and German (minimum C1 level in speaking and writing).
Your responsibilities
* Provide high-quality customer support across all remote channels, including live video calls, to ensure a great customer experience and build trust in the IKEA brand.
* Offer complete home furnishing solutions with a commercial approach and salesmanship to maximize sales.
* Visualize attractive, complete solutions matching customer needs using advanced digital planning tools to exceed expectations and maximize sales.
* Identify and present the best solutions for customers, demonstrating expert knowledge in complex range and service areas.
* Utilize proactive remote selling techniques to contribute to growth and long-term profitability.
* Balance customer needs and business goals to steer sales and customer interactions effectively.
* Contribute to setting and achieving personal goals aligned with team and unit objectives.
* Provide feedback on data needs to enhance team knowledge and customer service.
* Implement IKEA’s social and environmental commitments to promote sustainability.
* Capture customer insights to improve the overall customer experience across the organization.
About this work area
This role involves delivering excellent remote customer experiences, maximizing sales through compelling offers and comprehensive solutions within complex range areas, always with empathy and understanding of customer needs, aiming to create a better life at home.
Apply now for more than just an amazing job
Benefits include a 15% staff discount, attractive benefits, 28 days’ holiday, parental leave, contributions to transport or free parking, access to LinkedIn Learning, staff meal discounts, and an IKEA bonus scheme.
IKEA offers numerous development opportunities, encouraging employees to explore different roles, functions, or international assignments. We look forward to learning about your motivation to join us.
#J-18808-Ljbffr