CUSTOMER CARE COORDINATOR KEY ACCOUNT (EXPORT / IMPORT) m / f / d
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.
* Smooth customer and service oriented performance for designated clients
* Active communicator with international internal as well as external stakeholders
* Escalation point for enquiries or complaints
* Liaise cross functionally to overcome operational issues
* Ensure compliance with company rules
* Promoting e-commerce platform and self-service tools as applicable
REQUIRED SKILLS AND COMPETENCIES
* A minimum of 2 years of professional shipping experience preferably within Customer Service Import and / or Export
* Distinct customer and service focus
* Persuasive, target and result oriented
* High attention to detail and accuracy
* Advanced skills in Google applications and a strong administrative focus
* Business fluent in English and local language
* Strong digital orientation and growth mindset
* Teamwork and high engagement level
WHAT WE OFFER
* Modern workplace
* Mobile working possibilities (1 day per week)
* Open communication and innovative collaboration
* Career & development opportunities
Located in the office in Basel / Pratteln.
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