Job Title : IT Desktop Support Technician
Job Type & Location : Onsite || Site Address : Hegenheimermattweg 127, 4123 Allschwil, Switzerland
Requirement : 5 days a week (Monday to Friday)
Job Requirements : Technical
* Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
* Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
* Ability to lift / move computer equipment weighing up to 50 lbs.
* Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
* Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to
* monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
* Experienced in repeat call analysis and developing preventive actions
* Experienced in Problem management
* Excellent written and oral communications skills with clients and management as well as people skills.
* Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
* Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
* May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
* Experience of ticketing tools (ServiceNow / Remedy etc.)
Must haves :
* Desktop imaging
* Application Installation / support
* Outlook issues troubleshooting
* Printer related troubleshooting
* Conference room management
* Knowledge on ticketing tool
_ Non-Technical_
* Good Customer management skill,
* Good in oral and written communication
* Able to interact and work with customers at different levels.
* Driven and result oriented.
* Passionate about the work
* Ability to work independently or as part of a team
* Ability to complete tasks effectively with minimal supervision
* Must be available to work flexible work schedules
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