As a production support specialist focused on SSO, LDAP, and IDM technologies, you will provide architectural expertise, drive technology and process improvement, and ensure the stability and performance of critical authentication services. Your responsibilities span roadmap development, project delivery, platform monitoring, incident handling, change orchestration, and regular operational support.
Job Responsibilities
* Provide architectural expertise to drive change and improvement in technology and processes.
* Contribute to the development of SSO and LDAP technology roadmaps.
* Collaborate with architecture teams for architectural reviews.
* Stay abreast of emerging technologies and trends.
* Automate processes to accelerate delivery times.
Project Delivery
* Lead key projects around SSO and LDAP to drive significant platform change.
* Work with Application Production Support project managers to design, document, and implement new functionality.
* Coordinate with Application Developers for low‑level diagnosis of ongoing issues.
* Provide subject matter expertise on SSO and IDM technologies to all business application teams.
* Act as technology evangelist for process and technology improvement within authentication services.
Platform Support and Maintenance
* Proactively monitor, manage, and improve availability and performance of production environments (presentation, application, and infrastructure layers).
* Proactively manage capacity of production applications.
Incident and Problem Management
* Collaborate with partner teams to analyze major and critical incidents.
* Identify tactical or strategic improvements to reduce ongoing incidents in SSO and LDAP areas.
Change Management
* Work within the client’s change management framework to plan and execute controlled changes to production environments.
* Ensure changes meet quality standards in technical and planning detail.
* Attend and share updates in Weekly Change Control Board and Weekly Problem Management Meetings.
General
* Execute pre‑assigned tasks to support the function responsible for.
* Collaborate cooperatively with team members.
* Adhere to processes and procedures.
* Pursue knowledge improvement through training as needed.
* Exercise initiative within acceptable risk levels.
* Escalate risks or issues to management when in doubt.
* Apply user service principles if the position is user‑facing.
* Minimize operational failure, including fraud risk, by implementing regular controls.
* Provide direct contributions to the client’s operational control framework.
As a production support role across a range of innovative technologies, candidates must possess an eagerness to learn, a desire to improve processes, and the ability to be on call and provide support out of hours.
Job Requirements
Technical Skills Essential
* CA Siteminder Web SSO
* SOA security – SAML / WS‑Security
* Autoprovisioning tools such as BMC ControlSA, SailPoint, or Forgerock
* LDAP
* OAuth2, OpenID Connect
* IIS/WCF/WIF, WAS security models
* Infrastructure standards for network load balancers, servers, networks, and storage
* Automation mindset with experience using tools like Ansible
* Programming skills using Python/JS or shell scripting
* Experience configuring and supporting web servers such as Tomcat, Apache, Nginx, IIS
* Logical and methodical problem analysis and troubleshooting skills
* Experience with a service desk and project management toolset
* Clear written and oral communication skills
Technical Skills Desirable
* Axway Security gateway
* Authentication services for APIs
* Exposure to Apigee API gateway
* Knowledge of process & quality management (ITIL v2/v3)
* Microsoft Project, Advanced Excel, PowerPoint, and Word
* Jira Task Management (Atlassian)
* Experience with ServiceNow as a Service Desk Management product
Soft and Interpersonal Skills
* Very strong analytical skills
* Strong attention to detail
* Structured and methodical mindset
* Ability to operate with senior IT management
* Can‑do attitude and view change as an opportunity
* Team oriented
* Good interpersonal and communication skills
Languages
* High English spoken and written fluency (B2/C)
* French spoken and written (valued)
Qualifications
* Bachelor in Computer Science or equivalent
* ITIL Foundation certificate desirable
Others
* On‑site services: 8:00 – 19:00 schedule covering weekly shifts of 8 working hours per day.
* On‑call services: cover out of business hours in weekly shifts.
* Public holidays: team members must cover all except 1 Jan and 25 Dec (2 persons in shifts).
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