PpbWhat You Will Do /b /p /p liprovide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services /li lihandle incidents and service requests via ITSM, including IMACD activities and escalation coordination /li liinstall, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals) /li lisupport Microsoft 365, Active Directory / Azure AD user and access management /li lioperate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing) /li lisupport Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments /li licontribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms) /li lisupport rollouts, pilots, and refresh cycles in cooperation with central engineering teams /li liensure accurate documentation of solutions, processes, and how tos /li liwork closely with 3rd level engineering, service providers, and internal stakeholders /li lisupport smaller workplace IT projects and continuous improvement initiatives /li liact as a reliable onsite counterpart for central initiatives and standards /li ppbWhat You Bring /b /p /p li2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments /li listrong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) /li lipractical experience with hardware support and structured rollouts /li lisolid understanding of Active Directory / Azure AD and basic Intune tasks /li libasic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting /li liexperience working with ticketing and asset processes, SLA oriented mindset /li lihigh service orientation, reliability, structured working style, and clear communication /li liGerman fluent (spoken and written); good English for documentation and support interaction /li liITIL Foundation or comparable certification /li liexperience in large enterprise environments /li liknow how around Microsoft Teams Rooms and meeting room technology /li liEnglish certification (e.g. Cambridge B2 / C1) /li If you have any questions, bcheck out our /b For this vacancy we only accept direct applications. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. ppbWhat We Offer /b /p /p pbFlexible Work Models /bbr/ We trust our employees and offer a work environment that is well-balanced, productive and fosters success. /p pbPersonal Development /bbr/ You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering. /p pbAgile Working Methods br/ /bWhether through scrum or design thinking, br/ we solve exciting tasks together in teams. /p