Customer Service & Tender Specialist - 80% to 100% (f/m)
Acrostak is an international medical device company active in the development, manufacturing and commercialization of innovative solutions used for interventional cardiology. Our product portfolio includes a variety of angioplasty catheters used to open occluded vessels and restore blood flow as well as other high-tech devices in the field of minimally invasive interventions. Our clients are distributors and hospitals across the globe. To strengthen our team in Winterthur, Switzerland, we are looking for a:
Customer Service & Tender Specialist - 80% to 100% (f/m)
Tasks & responsibilities
Daily orders processing (distributors and hospitals) in ERP
Preparation of the delivery notes and invoices to customers
Support to the sales team and distributors
Manage process between logistics / warehouse and sales requests
Control products availability in stock according to the production plan
Manage the consignment stocks with the logistics department
Support our Regulatory Affairs team during the registration processes
Administration of required documents for shipments to customers.
Apply for documents from authorities, chamber of commerce, Embassies
Customer master data maintenance (ERP) in accordance with Sales Managers
Update and ensure customer master data (ERP) in accordance with Regulatory and Quality assurance
Monthly CFO statistics and update currencies (ERP)
Customer master data maintenance CRM
Marketing material inventory management
Tenders tracking, management and documentation support in accordance with sales management.
Education and required competencies
Graduated commercial education (min CFC), higher education preferred.
More than 3 years of professional experience, mainly in office CSC and tender management
Excellent interpersonal skills, good communication skills, able to take initiatives.
High degree of independence and flexibility
Very good knowledge of MS-Office products and modern ERP systems
Language skills: Fluent in English and German; excellent in French and/or other languages
Ability to efficiently manage multiple tasks and to define priorities
Able to work with different cultures and mentalities around the world. Able to work under pressure
Experience in Medical Devices is an asset jid038a1bfja jit0311ja jiy26ja